Privacy Policy — Critter Carnival

Critter Carnival is a free-to-play social casino for adults aged 18 and over. We respect your privacy and handle your personal data in line with UK GDPR and the Data Protection Act 2018. We never ask for payment details because there is no real-money gambling on our site.

Who we are

Critter Carnival Play Ltd is the data controller for the personal data described in this policy. You can reach us at [email protected].

Data we collect

Technical data such as your device type, browser, IP address and general location.
Usage data such as the games you play, spins, in-game virtual coin balances and session length.
Any information you choose to send us, for example when you contact support.

We do not collect financial or payment data, because Critter Carnival never involves real money.

How we use your data

To provide, run and improve the carnival and its games.
To keep the service safe, secure and working properly.
To understand how the games are used and make them more fun.
To respond to your questions and support requests.

Lawful bases

We rely on our legitimate interests in operating and improving a free social game, your consent (for optional analytics cookies), and compliance with our legal obligations. You may withdraw consent for optional cookies at any time.

Cookies

We use cookies and similar technologies. For full details and how to manage them, see our Cookie Policy.

Sharing your data

We do not sell your data. We may share it with trusted service providers who help us host and run the site, and with authorities where required by law. Any providers act on our instructions under appropriate safeguards.

Retention

We keep personal data only for as long as needed for the purposes above, and then delete or anonymise it.

Your rights

Under UK GDPR you have rights to access, correct, erase, restrict or object to the processing of your data, and to data portability. To exercise any right, email us at [email protected].

Children

Critter Carnival is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has used the service, please contact us so we can remove their data.

Complaints

If you have concerns about how we handle your data, you can contact the Information Commissioner's Office at https://ico.org.uk/.

Contact

Critter Carnival Play Ltd, 84 Marsh Wall, London, E14 9TP, United Kingdom. Email: [email protected].